Optum Bank started operating on July 21, 2003, in Salt Lake City, Utah, as a Utah state-chartered industrial loan corporation. Optum Bank is part of the financial services unit of Optum, a health and wellness company serving more than 115 million people. Optum is part of the United Health Group (NYSE:UNH) family of companies. Optum Bank has services more than 3 million HSAs and holds more than $9 billion in assets, making it one of the largest administrators in the industry.
Report Card for Optum Bank as a Spending Vehicle
FEES (STANDARD PLAN)
Optum Bank's fees are fair, save the $2.75 monthly maintenance fee. The monthly maintenance fee can be avoided by holding more than $2,500 in the HSA checking account. To avoid this fee, consider maxing out your HSA at the beginning of the year. Below we have reconstructed Optum Bank's fee schedule to exhibit fees spenders are most likely to encounter.
Monthly Recurring Fees
Transaction / Reimbursement Fees
In the chart below you can compare Optum Bank's fees with its top competitors.
Online Bill Pay
Use Optum Bank's secure website to send payments directly to your health care providers, pharmacy, or other payees.
Use the Optum Bank Health Savings Account Debit Mastercard to:
Pay on-the-spot at a doctor’s office, pharmacy or other health care facility.
Pay a bill you receive from a doctor or other provider.
Withdraw funds from an ATM to reimburse yourself for expenses you paid out-of-pocket.* (ATM access is not available on all HSA products.)
A new and convenient way to pay for your eligible healthcare expenses. Apple Pay allows you the ability to pay for qualified medical expenses using your Optum Bank HSA debit Mastercard® debit card with a single touch of the finger from your Apple device.
Optum Bank connects your HSA account to your bank, making reimbursements for expenses easy and straightforward. This makes it easy to reimburse yourself for medical expenses paid out-of-pocket. When you pay for qualified expenses out-of-pocket, you can log in and request an ACH or check disbursement.
Optum Bank can also send you a check in the amount you authorize to reimburse yourself. $2 reimbursement check fee.
If your HSA offers ATM access, you can use your Debit Mastercard at any ATM that displays the Mastercard acceptance mark to get cash to reimburse yourself. (Note: You’ll need your PIN. There's a $300 per 24-hours limit on ATM withdrawals.*) *There is a $2.50 ATM withdrawal fee. Access fees may also be charged by the ATM owner.
The Optum Bank member portal provides a user-friendly interface for easy, self-service account management. Using the Optum Bank member portal, you can check your balance, review transactions, view insurance claims, invest in mutual funds, pay providers and submit for reimbursement.
Customer Service Team
Access to a team of HSA expert customer service representatives.
Always on the go? Download the Optum Bank Mobile App to send payments directly to your health care provider and reimburse yourself for an out-of-pocket payment, without ever having to sit down at your computer. The Optum Bank mobile app features include:
Photo Documentation - Simply take a photo with your device to initiate claims and payments.
Payments & Reimbursements -You can send payments to providers or reimburse yourself for out-of-pocket expenses from your HSA.
Manage Debit Card Transactions - Link your debit card transactions to claims and documentation.
View Claims Status - View the status of claims as well as link payments and documentation to claims
Schedule Your Contributions
Check to see if your employer offers payroll deduction. Or arrange to make regular deposits yourself. When you sign in to your account, you can set up one-time or recurring contributions.
Archive and manage receipts, explanations of benefits (EOBs), invoices, and more in one central location
Intuitive, step-by-step process
Documents archived on safe, secure servers
No need to keep originals that can get lost or damaged
Pros & Cons
1. Long history of administering HSAs
2. Feature rich mobile app.
3. Receipt storage tool
4. Multiple reimbursement methods
1. Maintenance fee can only be avoided with $2,500 balance in the HSA checking account
Which participants are best suited for a Optum Bank HSA?
Those who plan on having at least $2,500 in base HSA account. No monthly maintenance fee would be incurred under these circumstances.
Participants looking for a feature rich HSA offering. The Optum Bank HSA is a premium offering with many bells and whistles.
Dual-purpose use (spender/investor). Optum bank is a top 10 investment HSA.